Lost years

The years by which a person’s life expectancy is reduced following injury caused by another person. During his lifetime the claimant is able to recover as a separate head of damages for the loss of earnings during the ‘lost years’ (Pickett v. British Rail Engineering Ltd (1980) A.C. 136). However, the legal representatives of a deceased person can no longer recover damages under this head for the estate (Adminstration of Justice Act 1982).

low complexity (LC)

Phrase used to describe a type of medical decision-making when a patient is seen for an evaluation and management (E/M) service. Medical record documentation must consist of a limited number of diagnoses or management options, a limited amount of data or complexity of data reviewed, and a low risk of complications and/or morbidity or mortality.

Low start endowment insurance

Variation of low cost endowment under which the premiums in the early years are low on the understanding that later premiums will be at higher than normal level to compensate for the early years reduction. The aim is to assist a person with a limited income but who has prospects of good future salary increases. The sum insured and bonuses are not affected by the low early premiums.

Lowering of ground water

A ‘nuisance’ peril that may create liability for third party property damage. Construction industry firms face this risk, which can also cause damage to the contract works and the insured’s own property. Insurance can be arranged under JCT clause 21(2)(1) ‘non-negligent’ cover. Ground water is water occupying the pores and crevices of rock and soil as opposed to surface water. Where the work of the contractor lowers the ground water the stability of buildings may be undermined leading to a nuisance.

Loyalty Channel of Insurance Distribution/Marketing

One of the recent distribution approaches focused towards a particular segment of customers. To manage orphan clients that is customers who were sourced by the distributors who have since existed is one of the issue that insurers are attempting to fix. Loyalty channel is more of a customer relationship management approach to offering service and exploring opportunities for repeat business to the existing orphan customers. This channel usually a part of the Direct Sales Channel of an insurance company focuses on sourcing repeat business from orphan customers.