In case the insurer and claimant fail to agree on the quantum of loss they appoint one arbitrator each. These two arbitrators select one Umpire. A decision by any two of the three is binding.

A person used to help a claimant and an insurer agree on an amount of loss for a claim. The claimant and insurer each select an appraiser, and the appraisers choose the umpire. A decision that two of these three agree on is legally binding.