The Lloyd’s Agency Department manages three highly respected, distinct but related functions which service the marine insurance industry, namely the Lloyd’s Agency Network, the production of certificates of insurance in respect of marine business and the salvage arbitration process arising from use of Lloyd’s Open Form. The aim is to provide the best service possible to the global marine market. Lloyd’s Agency network provides 24 hour, year round independent marine surveying and claims adjusting services to the global insurance industry and its customers. With over 275 Lloyd’s Agents and a similar number of Sub Agents, covering major ports and commercial centers around the world, the Lloyd’s Agency network forms the world’s most extensive surveying and adjusting network. The Lloyd’s Agency Department in London administers and manages the Agency network, provides quality control and supports clients’ use of the network by the following means: Technical Performance Team (LAN) The Agency Department has a team of experienced and technically proficient marine claims professionals whose brief is to enhance the quality of the network’s services and the support provided to the network’s users. The Technical Performance Team is available to co-ordinate any survey or claim instruction with a view to ensuring that, wherever in the world assistance is required, the client is provided with a prompt, appropriate and effective service. Support can be provided on a structured and/or ad hoc basis. Operations Team (LAN) The Operations Team provides day-to-day operational support to the Lloyd’s Agents and is also available to support and facilitate effective communication between our network’s clients and the Lloyd’s Agents.

A firm that is appointed to conduct or arrange surveys of ships and cargoes for Lloyd’s underwriters, other insurers and commercial interests throughout the world. Many Lloyd’s agents also undertake non-marine surveys, act as loss adjusters and provide information about shipping movements and losses. There are over 300 Lloyd’s agents, 160 of whom have authority to settle claims on behalf of Lloyd’s underwriters and insurance companies.

A trust fund that is maintained in the USA for the protection of holders of US dollar denominated policies which incepted between August 1939 (when the fund was established) and 31 July 1995. It is a premiums trust fund. Compare Lloyd’s Dollar Trust Funds.

A procedure for settling by arbitration a dispute between parties within the Lloyd’s community.

Individuals, not being insurers, who are admitted to Lloyd’s Underwriting Room for business purposes, e.g., as accountants or solicitors.

Deals with General Average and cargo claim due to collision.

The commission that is payable to a broker for placing an insurance or reinsurance contract with an insurer or a reinsurer. Compare fee for service. Although brokerage is payable by the insured as part of the gross premium the amount of brokerage is agreed by the insurer. The insured may request his broker to state the amount of his brokerage on a given placement. Similar considerations apply to reassured under reinsurances. Sometimes the term brokerage may be used to refer the business of a broker.

At Lloyd’s, brokers act as the agent of the insured or reinsured to arrange insurance or reinsurance with Lloyd’s syndicates. Brokers may be registered Lloyd’s Brokers who are able to enter into terms of business agreements with any Lloyd’s managing agent. Non-Lloyd’s brokers may also enter into terms of business agreements subject to the managing agent assessing that the broker meets certain minimum standards. Only brokers registered as Lloyd’s Brokers may refer to themselves as a Lloyd’s Broker. Many broking firms are also approved by Lloyd’s to act as a cover holder (See Cover holder).

The primary rules made by the Council of Lloyd’s regarding the conduct of insurance business at Lloyd’s.

A trust fund that is maintained in Canada for the protection of holders of insurance policies covering Canadian risks. It is a premiums trust fund.