The Lloyd’s Agency Department manages three highly respected, distinct but related functions which service the marine insurance industry, namely the Lloyd’s Agency Network, the production of certificates of insurance in respect of marine business and the salvage arbitration process arising from use of Lloyd’s Open Form. The aim is to provide the best service possible to the global marine market. Lloyd’s Agency network provides 24 hour, year round independent marine surveying and claims adjusting services to the global insurance industry and its customers. With over 275 Lloyd’s Agents and a similar number of Sub Agents, covering major ports and commercial centers around the world, the Lloyd’s Agency network forms the world’s most extensive surveying and adjusting network. The Lloyd’s Agency Department in London administers and manages the Agency network, provides quality control and supports clients’ use of the network by the following means: Technical Performance Team (LAN) The Agency Department has a team of experienced and technically proficient marine claims professionals whose brief is to enhance the quality of the network’s services and the support provided to the network’s users. The Technical Performance Team is available to co-ordinate any survey or claim instruction with a view to ensuring that, wherever in the world assistance is required, the client is provided with a prompt, appropriate and effective service. Support can be provided on a structured and/or ad hoc basis. Operations Team (LAN) The Operations Team provides day-to-day operational support to the Lloyd’s Agents and is also available to support and facilitate effective communication between our network’s clients and the Lloyd’s Agents.