Third party claims where no policy details are available. Sometimes, Claims Tribunals serve notice only on the Insurance Company and no claim petition is received, then such cases are registered as Orphan Claims and a separate list is kept of such claims. Efforts are made by insurers to trace the policy details through Investigator, panel advocate and petitioners etc. If details received suitable adjustments made in claims register. There may be instances that there is no insurance at all for the vehicle causing accident and the insurance company is made respondent just for the sake of getting the case admitted in a Claims Tribunal. If policy details remain unknown even after investigation the claim would remain as an orphan claim and outstanding provision will be made, 1/3rd of the provision are added to the figure of outstanding provision of motor claims.

It is a lapsed policy with premium due even after six months of first unpaid premium. IRDAI issued duly issued appropriate guidelines for servicing of orphan policies.

Insurance agents are required to give proper post-sales services to policyholders. However, in the event of death, termination or cancellation of licenses of agents, the policyholders attached with the agent suffer in terms of post-sales service. Such clients, whose insurance agents are no longer available for servicing the policies so issued are often termed as “Orphan Policyholders.” IRDAI issued duly issued appropriate guidelines for servicing of orphan policy holders.