Management Nugget No 1: you can’t run teams at 100% and then ask “surges” of them

Recently I rebuilt this blog and noticed many things that I had learnt in the past and had since forgotten, and since I am in a new type of role at my new client  I thought I would start writing down all the bits and bobs that I am seeing and dealing with from a senior management point of view, this is while I still retain the twin view points of “doer” / Tech and Manager  

All of these nuggets have been thought of many times by many people, and no doubt they exist in a thousand books on the subjects of project and man management, but they are new to me and I’m finding them by trial and error as I interact with two worlds

I would like to make massively clear that these are not from any one company or any one industry, it is accumulated stuff I have picked up working with clients big and small, with people good and bad over the last three decades of corporate life.

Nugget 1: you can’t run teams at 100% and then ask “surges” of them

Explanation:

If you have a set of teams that you’re constantly pushing to “go go go”, “now now now”, and running them at full speed you CANNOT then on top of that add things that have to be done TODAY, what you’re doing is giving them impossible goals (which produces a constant feeling of failure in the people under your care), burning them out and damaging their opinion of you, as handling or “Managing” these situations IS YOUR JOB.

If you cannot control the surges (say its part of your industry that they happen e.g. retail at xmas) then you have to run at a lower % utilisation for the none crisis times.

 

Engage 2017 From A Distance

Watching Engage from a distance a few weeks ago was an exercise in misery, far more than even IBM Connect, Theo Heselmans had put on an extra special show and I was gutted to be missing it.

The conference looked like its exceptional mix of excellent content plus good socializing and in my personal opinion is the best of the ICS related conferences.

An extra wince for me this year is letting Theo down on the presentation of my session, thankfully Matt White stepped in and gave my session for me so a huge apology and much gratitude to him

 

Engage is always important to LDC Via as is our anniversary time, this time everybody else had to pick up the slack (Ben had to do the speed sponsoring I normally do) so I am in the team dog house.

I was sent freebies back from the various vendors, but freebie of the conference goes to Teamstudio with their Tile which according to my wife will save me about 15 years of my life

That’s it just a Slide Deck Post and a groveling apology

 

P.S. Many thanks to Amanda Bauman IBMs token sane person, for sending over some IBM swag (which I had completely failed to order) as well as the Champion Connect Tshirt

Free beer and disreputable company

Due a huge number of unfortunate events LDC Via are not at connect this year (though we will be at other IBM conferences), refusing to give up on the core tenant of such conferences we will be getting pissed and watching the OGS.

Come join us and let us buy you drinks Register Here, it will be upstairs at the Castle pub next to Farringdon tube station (London) On Tuesday 21st from 5:30pm

IBM Champion for 2017

So IBM has renewed my IBM champion status for a third year.

Now according to standard corporate logic I should have lost my champion status because in the last year I have done more than just IBM stuff, I have worked with other technologies, promoted them and worst of all the product I have co-created can be used to migrate application data away IBM Domino and I bet that with most evangelist programs that would have meant expulsion, how ever IBM grew up years ago and are in this for the long hall, the best example of this is that Rene Winkelmeyer is still a champion and he bleeding works for Salesforce!!

What does this prove?? well to me it proves that IBM champions are not little “Yes” drones, they are people with a ton of expertise in IBM technology’s and will be honest about them and know how to get them to work as the client wants.

So thank you IBM for the vote of confidence… As an immediate return I can tell you that I am currently helping a large client implement AngularJS applications via REST services all running natively on an Iseries, again making sure that IBM stays up to date and relevant.

The Perfect IBM Champion

I’m writing this post before the IBM champion decisions come out this year and you get a glut of “I’m so grateful for the honour” blog posts..

What I want to talk about is one of the current IBM Champions in fact one of only 2 IBM Lifetime Champions: Gabriella Davis 1

Now Gabriella was a IBM champion long before the term existed

Let me explain. In a rough and ready sort of way an IBM Champion is supposed to act as an evangelist to the IBM brand and provide the following informal services.

  1. Be active in the community: speak at conferences, write blogs etc
  2. Be a source for other peoples solutions to issues with IBM software and platforms: write technical articles and fixes etc etc
  3. Be an expert where clients can go to update,install,advise on or adapt IBM solutions when frankly they don’t want IBM to do it.

Gab excels at all of these, Lets take an example of contact between myself and Gab to see what I mean.

In the middle of the week I had a problem I was REALLY stuck on with Sametime and so I howled on the champions chat, I was greeted with helpful suggestions by those awake at that time, but from Gab I got the following (which I will take apart)

“OK, I have a client deliverable that I am on, but that should be done in 2 hours can you hold on until then”

⇑ Her clients came first, that is explained to me and expectations are set so I know where I am but help is on the way.

(2 Hours 15 mins later) “OK I read the chat.. I think it is XXXXX and we need to check the following, do XXX && YYY and tell me what it says”

⇑ she has followed through on a promise, has given me an opinion and a number of things to veryify this, so I’m learning the deduction process.

“OK on the basis of that, it confirms that it is indeed XXXXX, to fix it we need to do ZZZZ, you can see that at this URL, and can double check by looking at the following files”

⇑ A solution, with official backup and a way of checking to confirm the suggestion has taken effect.

and Bugger me if that did not fix it….

Now that does not make Gab a “free support desk”, it makes her someone I can turn to when I have tried everything I and mr Google can think off (and personally it makes me want to get better so I can reply her in kind some day).. it makes her a CHAMPION.

Now lets look at her broader input into the community…

How many of you would not consider an IBM conference or LUG complete without Gab taking apart one of the more horrible parts of the administration process, be it Authentication between cloud service providers or simplifying massively complex installations she provides a unique and constantly relevant voice at conferences.

And finally there is her efforts to help IBM expand their position in the changing world of IT with such things as the CSC events, showing people how to integrate existing IBM offerings with internet darling technologies,

So for you new IBM champions (and existing ones) this year there is a life time standard for you to be aiming for and Gab is it…. She is in my opinion and as I have public stated multiple times The Best IBM stack administrator in the world.

now if you will just excuse me I need to go and find a pit to hide in in case gab reads this post and pulls my lungs out.

  1. Disclaimer: I am a long time friend of both Gab and her husband Tim the Geekmeister, I have both worked for/with/employed her for years and wont get anything from this blog post other than a savage telling off for embarrassing her[]