Closed panel program

Form of health maintenance organization (HMO) that limits the patient’s choice of personal physicians to those doctors practicing in the HMO group practice within the geographical location and/or facility. Such plans allow members to receive nonemergency medical services, but adhering to a closed panel is usually not applicable to emergency care. A physician must meet very narrow criteria in order to join a closed panel.

Closing

That portion of the insurance sales presentation when a prospective applicant has made a purchase commitment for insurance coverage and signs the sales proposal or application form.
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Completion of an insurance.

Clustering

Situation in which a provider bills for midlevel services for various patient encounters under the assumption that some visits will be a little higher and some will be a little lower (upcoding some services and downcoding other services).

CMS agent

Any individual or organization, public or private, with whom the Centers for Medicare and Medicaid Services (CMS) has a contractual arrangement to contribute to or participate in the Medicare survey and certification process. The state survey agency is the most common example of a CMS agent as established through the partnership role that the state agency (SA) plays in the survey process under the provisions of §1864 of the Act. A private physician serving a contractual consultant role with the SA or CMS regional office as part of a survey and certification activity is another example of a CMS agent.