Individual trained in veterinary medicine, which pertains to the diseases and other disorders of domestic animals. He or she may use diagnostic and therapeutic methods of veterinary medicine and surgery.

Rule or theory used by some courts that supports policy owners’ and beneficiaries’ rational expectations even though this is not stated in the policy. It means that the actual language of the insurance contract may not be the controlling factor if the insured could reasonably have expected something other than what the insurance contract states because of the circumstances of the case. Also known as reasonable-expectation doctrine .

1. Detailed chronological recording of pertinent facts and observations about a patient’s health as seen in chart notes and medical reports, such as the patient’s condition, treatment, and progress. These entries are required in the medical record to support charges submitted to third-party payers, as well as prescription refills, telephone calls, and other pertinent data. 2. Act of creating records to substantiate the performance of an action (e.g., financial records). 3. Claim forms, written communications, telecommunications, explanation of benefit documents, notes, transactions, and work papers that are relevant to a claim.

In auditing of medical records, criteria used when preparing and evaluating documentation and physician performance by defining services and counting the items documented.

Forms and papers such as birth certificates, marriage certificates, W2 forms, tax returns, and deeds. These may be used by individuals applying for federal benefits.

1. Abbreviation for Department of Insurance. See Department of Insurance (DOI). 2 . Abbreviation for date of injury. See date of injury (DOI) .

The dollar amount of benefits that can be paid per month or over the life of an insurance policy.

Individual who must have knowledge of health information management, coding, laboratory, and pharmacy and works closely with product managers, operations staff, and quality control.