Suspense

1. Processed insurance claim held as pending either due to an error or the need for additional information. 2. Reminder method used to track pending or resubmitted insurance claims and to telephone or send inquiries about nonpayment. Also called a follow-up file, tickler file , or tracing file . Also see tracing file or tickler file .

Suspense period

Time span or hold period following discharge of a hospitalized patient in which the patient’s financial account remains available for charges and services before it drops into the claim-submission queue. Once this period passes, the account is deemed “unbilled.” This hold period is established by the hospital’s finance department.