zazzle customer service

You hear from everybody these days that the art of customer service is dead, this is apparently not so with www.zazzle.com and Disney, in an effort to get a T-shirt done in time for lotus Sphere, i ordered it and had it emergency ups’ed to the hotel in Florida, alas it did not arrive in time (to be fair i only gave them a couple of days), i gave a mental shrug and counted it as a lost gamble, a couple of weeks later i get a email from zazzle customer service saying that they had had the T-shirt returned, and that i had been given a full refund including postage, a complete surprise (if one that makes me feel slightly guilty)

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