Concierge care

System of medical care in which physicians either have patients pay for whatever services are received or charge patients annual membership fees entitling them to certain services (e.g., annual physical, medical screenings for certain diseases or illnesses, preventive care). Patients are given paperwork to submit claims to their insurance companies. This system is usually for well-to-do clientele, which is why it sometimes is referred to as boutique medicine . Physicians prefer that it be called personalized, preventive care or fee-based medical care .

Conciliation

Informal meeting between the attorney for the workers’ compensation insurance company and the employee and/or the employee’s attorney. A conciliator is not an attorney and cannot grant the employee’s request for benefits. It is the conciliator’s job to determine if there is some way that the parties can reach an agreement and, if not, to assist in taking it to the next step to settle (resolve) the dispute.
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UK: Employment dispute resolution method originating in the Employment Act 1975 that set up the Advisory, Conciliation and Arbitration Service (ACAS). Use of ACAS is voluntary but if used, and an agreement is secured, it becomes legally binding. If the conciliation officer feels that the process has failed, recourse may be made to arbitration. Conciliation is relevant to employment practices liability insurance or legal expenses insurance.