Grace days

1. Inpatient hospitalized days that may be billed to the patient because they occurred after the hospital received a quality improvement organization (QIO) denial notice. 2. Number of days established by the QIO that are necessary for the physician or family to arrange for the patient’s discharge from the hospital.

Grievance

Written complaint by a dissatisfied patient submitted to a grievance committee of an insurance plan or program. It may be about availability, delivery, or quality of medical services, utilization review decisions, insurance claims payment, or the contract relationship between a plan member and an insurer. Also see complaint .